Chief Operating Officer
Michele has over two decades of experience in the Hospitality & Service Industries. She has a proven track record of having developed and repositioned many operations within some of the finest brands in the United States and South America.
She successfully held a position as Regional Vice President of Operations at one of the largest managed services companies in the United States. Most recently, Michele was General Manager for three resorts in Las Vegas, NV. Being Kaizen, Total Quality Management and Six Sigma certified, has enabled her to efficiently redesign processes and procedures, with outstanding results throughout her career. Her attention to detail in every aspect of the operation, has made her stand out in the industry. As a respected builder and leader of customer-focused teams; she constantly instills a shared and enthusiastic commitment to customer service, as a key driver of company goal attainment.
Michele is responsible for the overall operations coast to coast, across all divisions. She brings a forward-thinking approach to the company’s growth strategy, accompanied by innovative ways to excel amongst the competition. She is driven by the passion to inspire others and promote collaboration.